RTB Warranty

 

The RTB Warranty which means “Return to base” warranty covers a faulty part that may become unresponsive or faulty and must be an item we have used. We will replace/fix any item that becomes defective in the 30 days of receiving the fixed item.

 

Repair Warranty

 

When we carry out a successful repair we offer a 3 Month warranty unless written agreement stating otherwise, Water damaged items have no warranty with them but if within 24 hours a fault occurs please contact us and we will happily assist you within the 24 hour period and this applies for any repair.

 

If your device does become faulty in the warranty period you can send the item back along with your Ref number and a cover letter stating the issue for the re-repair and we are not liable for your costs to return the unit to us. If the problem is something we fixed then we will repair the item for free of charge under the RTB warranty. If the unit has further problems not related to the original repair then we will contact you with a price and let you make a decision.

 

Once we have repaired your item, if you then have the item looked at by another repair centre, your warranty is void.

When doing a screen repair we only warranty the screen that we repaired, if any further problems occur to do with anything else we will be more than happy to help you but extra costs will occur.

For example if you take a car to be repaired at a garage for the brakes and then a week later the horn stops working how is the repair technician responsible for the horn if he repaired the breaks.

 

Water Damage Repairs

 

When we repair water damaged phones we ensure they work but quite often water damage can be temperamental and reappear either not long after repair or over a period of time therefore we do not offer Warranty on water damage repairs simply because they are so temperamental and can sometimes never be repaired completely.

 

User data / Information

 

We will do our best to make sure we retain any data on your device, we cannot be held responsible for lost data as we ask customers to make sure their item is backed up before sending and fully wiped to factory settings so we are not responsible for the loss of; Ringtones Photos & Videos Contacts Music

 

Also we advise you not to send us any SIM cards or memory cards as we are not responsible for loss or damage of these items.

 

 

 

We advise the customer not to send the item with any cases or original boxes such as an iPad case or a blackberry with original box just simply wrap in bubble wrap or something protective and follow the instructions given by the booking agent as we cannot be held responsible for any extra things the customer sends such as original packaging as we have our own packaging we send items in.

 

Data Loss

 

We strongly urge you to please backup your data from your gadget. We will not be responsible for any data loss during the repair of the products, and any loss of device will be replaced by a like to like device.

 

Refunds

 

If there is a problem with a repair following its return customers who wish to request a refund must send their item back to ACETECH under the warranty agreement to be inspected, You will only be issued with a refund once there item has been classed as beyond economical repair by our technicians, Customers will also need to take into account their refunds may not be equivalent to that of which has already been paid for the repair first time.

 

Prices

 

Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. All prices are inclusive of delivery charges except otherwise stated.

 

No Fix, No Fee Policy

 

This does not cover all repairs, such as water damage. However, each case will be individually considered and a full refund will be handed out based on our discretion.

 

Non Refundable Repairs

 

A few of our repairs are non-refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics if you decide not to proceed with the repair.

 

Testing:

 

Our trained testers and technicians always test the device on arrival and before it is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, WIFI, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don't miss any faults and provide the best service possible.

 

Cancellations:

 

If you wish to cancel your repair, you must do this before we commence any repairs. We will fully refund your order if the request is made before any repair commences. We aim to carry out your repair on the same day your device is received. We are unable to cancel any repair that has already commenced.

 

We reserve the right to make changes to this website and terms and conditions.

We operate a no fix, no fee policy.